Pick-up, Delivery, and Shipping



As a Valued Client of Reserve Ortho Lab you can expect:

  • Free Phone Consultations
  • FREE: Local pick-up and delivery. UPS shipping available,next day, 2 day or regular ground service. 
  • Turn around time is 7-10 days for appliances and 14 days for Study Models.  We can RUSH cases in an emergency. Shipping time must be taken into account when scheduling return dates.  Please be as considerate as possible and allow ample time for proper construction and return of your cases.

In office Consultations, by appointment please. We also offer at no charge(see below)

  • Keys for all Expanders
  • Retainer case with all Removable appliances
  • Additional Shipping Materials, upon request
  • One-way postage with the use of our First Class U.S. Postal Approved Mailing Label
  • Scheduled Pick-up and Delivery  within our designated free pick up and delivery area
  • Ongoing Infection Control
  • Rush Service available

Free Pick-up and Delivery Service:  Based on approximately 75 mile radius of Medina, OH. Call for details.

U.S. Customers:
Reserve Ortho Lab provides a postage paid U.S. First Class Priority Mailing Label for forwarding your cases to our laboratory. All cases are returned via UPS (United Parcel Service) Ground Service unless otherwise requested. UPS 2-Day Air is available for an additional fee.  Over night is also available for an additional fee. Ship To:

Reserve Ortho Lab
4067 Jefferson Street
Medina, OH 44256

Business Reply Mailing Label

Canadian Customers: Use above address above, send the cases prepaid or postage billed to your office directly. ROL will return all cases via UPS World Wide Delivery.

Free Shipping Supplies: ROL provides free shipping supplies on request. Supplies include: boxes, foam packing material, U.S. First Class Priority Mailing Labels, for forwarding your cases to our laboratory. Just click on the Supply Request Form link to e-mail your request, or call us at 800.289.0338 (Ohio only) or 330.725.1192 (US & Canada) or Fax us at 330.723.5550 or e-mail us at info@reserveortholab.com

Proper Packaging of your Cases:

  • To prevent damage in transit, completely fill in any spaces with packing material.
  • If sending an unpoured impression, it should be wrapped with a damp paper towel and sealed in a plastic bag.
  • Print Doctor's name and patient's name on plastic bag, and on bottom  of all poured work models.
  • Include a complete prescription form with each case enclosed. Please mark the due date at least one day prior to appointment date.
  • Wrap wax bite record separate from impression / model.
  • Do not leave small items shipped with case loose, please put in a small labeled envelope or bag.