Frequently Asked Questions
Depending on your Intra-Oral scanning system, it is a very easy and quick process. You can either call Reserve Ortho and have us set up the connection to your Intra-Oral scanning systems portal or you can call your provider directly and have them set up the connection. Either way it only takes a few minutes to get your practice and our lab connected! Please see our Digital Orthodontics page to connect to ROL using your systems requirements.
Give Reserve Ortho a call at 330-725-1192, or send us an email at sam@reserveortholab.com. It all depends on what services you would like. Digital Model Archiving is very simple, send your .STL files, traditional impressions or plaster models and we digitally store them on our own cloud based storage system, Sharefile.com. This is great for freeing up storege issues around the office. Digital Study Model service is very similar, just send your .STL files, impressions, or plaster models and we can create, using state of the art software from 3Shape, a Digital Study Model set with beautifal ABO approved base. Printed Model Service, send us your .STL file and we can 3D print a model and fabricate your appliance.
Digital Orthodontics is a cost saver because of several reasons. First off you simply cut out the plaster costs that your practice currently has. You can still send us a plaster work model for our lab to scan, but the savings begin with sending .STL files. Also you can begin to cut down drastically on your storage space and storage costs that come with for plaster models. Patients love getting a "digital impression", so no more gooey alginate, and patient satisfaction speaks for itself. The intra-oral scanners and 3D printers are so accurate that fit issues are greatly diminished and re-makes happen less often.
Turn around time is 7-10 days for appliances and 14 days for Study Models. We can RUSH cases in an emergency. Shipping time must be taken into account when scheduling return dates.
YES! FREE local pick-up and delivery service based on approximately 75 mile radius of Medina, Ohio.
Quality control starts with quality components and materials. ROL uses the finest quality screws, wire, stone, plaster, and acrylics available. The vast majority of our products are German or American made. Every appliance is inspected by a two person quality control team prior to shipment. We are confident we will meet your demands through excellent craftsmanship and provide you with appliances that fit, work as they should and attain the highest level of patient comfort possible while they are in use.
Infection control is a priority at ROL. All of our appliances are disinfected prior to shipment to your office and all proper infection control procedures are in place and monitored for your safety and ours.
"ROL Guarantee" - Reserve Ortho Laboratory guarantees all work fabricated in our laboratory for 90 days from the date the work is received by Physician after construction at the lab. We guarantee acrylic and wire, if breakage should occur when workmanship is at fault for 90 days.. We guarantee soldering or welding breaks if workmanship is at fault for 90 days.. Any repaired appliances carry no guarantee. We do not guarantee repairs on appliances which did not originate from Reserve Ortho Laboratory. All requests for repairs or remakes must be accompanied by the original work model(s) and the appliance in question for any credit or free repair guarantee to be applicable.
Absolutely! Reserve Ortho Lab has partnered with UPS and can offer next day, 2 day or regular ground service. We can RUSH cases in an emergency. Shipping time must be taken into account when scheduling return dates. Please be as considerate as possible and allow ample time for proper construction and return of your cases. Also, at no charge ROL will provide one-way postage with the use of our First Class U.S. Postal Approved Mailing Label.
